At Desi Dukaan, we collect information you provide directly to us, such as when you create an account, make a purchase, or contact our customer service team. This may include:

• Personal information (name, email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication records with our customer service team

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns to improve your shopping experience.

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send you marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

Your information helps us provide you with the best possible shopping experience and ensures the security of your transactions.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted third-party service providers who assist us in operating our website and serving you
• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger

We ensure that any third-party service providers maintain the same level of data protection as we do.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmission
• Secure payment processing through trusted providers
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request information about how we use your data
• File a complaint with relevant authorities

To exercise these rights, please contact us at privacy@desidukaan.co.in. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Domain Name (Website): info@desidukaan.co.in
• Contact: 8019741011
• Registered Office Address: Shop No:12 Mpp Tiruvuru Shopping Complex Tiruvuru - 521235

Last Updated: January 2025